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Guía de servicios en restaurantes by Martin, William. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: México : Trillas ; 1991Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 642.65 M383g (1).
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La revolución del servicio by Albrecht, Karl. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Bogotá : Legis ; 1990Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 A517r (1).
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La excelencia en el servicio by Albrecht, Karl | Bradford, Lawrence J. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Santafé de Bogotá Legis 1990Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 A517e (1).
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La cortesía por teléfono y el servicio al cliente by Finch, Lloyd. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: México : Iberoamérica ; 1992Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 F461c (3).
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Dirección por servicio : la ¿otra¿ calidad la ¿única¿ reingeniería by Ginebra, Joan | Arana de la Garza, Rafael. Edition: 2 ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: México : McGraw-Hill ; 1999Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.562 G462d (1).
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Excelencia en el servicio : conozca y comprenda a sus clientes by Albrecht, Karl | Bradford, Lawrence J. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Santafé de Bogotá : 3R Editores ; 1998Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 A517e (1).
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Érase una vez una fábrica, fábula sobre la calidad by Guaspari, John. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Barcelona : Norma ; 1996Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.4013 G818e (4).
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Las claves de CRM : gestión de relaciones con los clientes by Greenberg, Paul. Edition: 1 ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Madrid : McGraw-Hill ; 2003Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 G722c (2).
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E-Commerce by Rayport, Jeffrey F | Jaworsk, Bernard. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: México : McGraw-Hill ; 2003Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.802 R197e (2).
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