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Dirección por servicio : la ¿otra¿ calidad la ¿única¿ reingeniería by Ginebra, Joan | Arana de la Garza, Rafael. Edition: 2 ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: México : McGraw-Hill ; 1999Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.562 G462d (1).
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Desarrollo de una cultura de calidad by Canté Delgado, Humberto. Edition: 2 ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: México : McGraw-Hill ; 2001Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.409 C168d (1).
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Las claves de CRM : gestión de relaciones con los clientes by Greenberg, Paul. Edition: 1 ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Madrid : McGraw-Hill ; 2003Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 G722c (2).
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E-Commerce by Rayport, Jeffrey F | Jaworsk, Bernard. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: México : McGraw-Hill ; 2003Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.802 R197e (2).
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CRM para directivos by Anderson Kristin, Kerr Carol. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Bogotá : McGraw-Hill ; 2003Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 A622c (2).
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Servicio a clientes by Buckner, Leroy M. Edition: 2a. ed / Revisión técnica por Susana Richkarday de Gil Publisher: México : McGraw-Hill 1993Availability: Items available for loan: Biblioteca UDES- ValleduparCall number: 658.812 B814s (1).
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Clientes para siempre / Carl Sewell. by Sewell, Carl | Haas, Roberto A [Trad.]. Publisher: México : McGraw-Hill, 1994Availability: Items available for loan: Biblioteca UDES- BogotáCall number: 658.812 S292c (1).
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