|
|
Guía de servicios en restaurantes by Martin, William. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: México : Trillas ; 1991Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 642.65 M383g (1).
|
|
|
La revolución del servicio by Albrecht, Karl. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Bogotá : Legis ; 1990Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 A517r (1).
|
|
|
La excelencia en el servicio by Albrecht, Karl | Bradford, Lawrence J. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Santafé de Bogotá Legis 1990Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 A517e (1).
|
|
|
La cortesía por teléfono y el servicio al cliente by Finch, Lloyd. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: México : Iberoamérica ; 1992Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 F461c (3).
|
|
|
Alcanzando la excelencia mediante el servicio al cliente by Tschohl, John | Franzmeier, Steve. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Madrid : Díaz de Santos ; 1994Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 T823a (2).
|
|
|
Cambios creativos en servicios by Hestett, James L | Sasser, W. Eart | Hart, Christopher W. L. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Madrid : Díaz de Santos ; 1993Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.8 H284c (2).
|
|
|
|
|
|
|
|
|
Calidad total en la gestión de servicios by Zeithaml, Valorie A. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Madrid : Díaz de Santos ; 1990Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.5 Z248c (2).
|
|
|
Dirección por servicio : la ¿otra¿ calidad la ¿única¿ reingeniería by Ginebra, Joan | Arana de la Garza, Rafael. Edition: 2 ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: México : McGraw-Hill ; 1999Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.562 G462d (1).
|
|
|
|
|
|
|
|
|
Los siete secretos del servicio al cliente by Horovitz, Jacques. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Madrid : Prentice Hall ; 2000Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 H676s (3).
|
|
|
Excelencia en el servicio : conozca y comprenda a sus clientes by Albrecht, Karl | Bradford, Lawrence J. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Santafé de Bogotá : 3R Editores ; 1998Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 A517e (1).
|
|
|
Desarrollo de una cultura de calidad by Canté Delgado, Humberto. Edition: 2 ed.Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: México : McGraw-Hill ; 2001Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.409 C168d (1).
|
|
|
|
|
|
|
|
|
|
|
|
Érase una vez una fábrica, fábula sobre la calidad by Guaspari, John. Material type: Text; Format:
print
; Literary form:
Not fiction
Publisher: Barcelona : Norma ; 1996Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.4013 G818e (4).
|
|
|
|