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Calidad total : clave estratégica para la competitividad de la empresa

by Galgano, Alberto.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1993Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.562 G146 (1).

Introducción al control de calidad

by Ishikawa, Kaoru.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1994Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.562 I79 (2).

La venta domiciliaria

by Mir Prgueras, Juan B.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1994Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.84 M47v (2).

La venta creativa

by Kossen, Stan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1992Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.810 K86 (2).

El comportamiento del consumidor en la estrategia de marketing

by Howard, John A.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1993Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.8342 H691c (2).

Logística comercial : informática y fuerza de ventas

by Lacrampe, Serge | Mac Quin, Anne.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1992Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.8102 L117l (2).

Alcanzando la excelencia mediante el servicio al cliente

by Tschohl, John | Franzmeier, Steve.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1994Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.812 T823a (2).

Evaluación del personal : los métodos a elegir

by Levy Leboyer, Claude.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1992Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.3125 L299e (2).

Cambios creativos en servicios

by Hestett, James L | Sasser, W. Eart | Hart, Christopher W. L.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1993Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.8 H284c (2).

Estrategia global bancaria

by Channon, Derek F.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1991Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 332.15 Ch266e (2).
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Los métodos de la calidad total

by Lyonnet, Patrick.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1989Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.576 L966m (4).

El nuevo liderazgo : dirección de la participación en las organizaciones

by Vroom, Victor H | Jago, Arthur G.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: México : Díaz de Santos ; 1990Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.4092 V766n (2).

El marketing y su utilidad en la pequeña empresa

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1994Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.8 M174u (2).

El plan de negocios

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1994Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.401 P516 (2).

El plan de marketing personal

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1989Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.802 P516 (2).

El despertar de la creatividad : cómo innovar en alta tecnología

by Oech, Roger Von.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1987Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 153.35 O213d (2).

Marketing interno y gestión de recursos humanos

by Levionnors, Michel.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1992Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.802 L294m (2).

Informática documental para bibliotecas

by Saffady, William.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1987Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 025 S133i (2).

Gestión de la tesorería de empresas

by Back, Fhilippa L.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1990Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.15 B114g (2).

Calidad en el servicio a los clientes : cómo compiten las grandes compañías americanas en la revolución del servicio al cliente y cómo podemos hacerlo todos

by Keith Denton, D.

Material type: Text Text; Format: print ; Literary form: Not fiction Publisher: Madrid : Díaz de Santos ; 1991Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.8 K248c (2).

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