Sistema de Bibliotecas Universidad de Santander catalog › Results of search for 'an:22475'

Como medir la satisfaccion del cliente segun la ISO 9001:2000

by Vavra, Terry G.

Edition: 2a.ed Publisher: España : Fundacion Confemental 2002Availability: Items available for loan: Biblioteca UDES- ValleduparCall number: 658.8343 V197c (1).

S.O.S. Yo soy cliente

by Holler, Frieda.

Publisher: Perú : MR Negocios 2012Availability: Items available for loan: Biblioteca UDES- ValleduparCall number: 658.8343 H655s (1).

Lists:

RICARDO ANDRADE DIAZ ADMINISTRACION.

Marketing de servicios; Un enfoque de integracion del cliente a la empresa Valarie A, Zeithaml.

by Zeithaml, Valarie A | Bitner, Mary Jo.

Edition: 2a. ed Revision tecnica por Celina Madero Irizar Publisher: México : McGraw-Hill, 2002Availability: Items available for loan: Biblioteca UDES- BogotáCall number: 658.8 Z248m (3).

Lists:

Casos de comportamiento del consumidor : reflexiones para la dirección de marketing / Salvador Ruiz de Maya, Ildefonso Grande Esteban.

by Ruiz de Maya, Salvador | Grande Esteban, Ildefonso.

Edition: 1a. ed.Material type: Text

Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : ESIC, 2013Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.8342 R849c (1).

Lists:

RICARDO ANDRADE DIAZ MARKETING.

Fidelización de clientes / Juan Carlos Alcaide

by Alcaide, Juan Carlos.

Edition: 2a. ed. act. y amp.Material type: Text

Text; Format: print ; Literary form: Not fiction Language: Spanish Publisher: Madrid ESIC 2015Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.8343 A511f (1).

Lists:

Comportamiento del consumidor : decisiones y estrategia de marketing / Javier Alonso Rivas, Ildefonso Grande Esteban.

by Rivas, Javier Alonso | Grande Esteban, Ildefonso.

Edition: 7 ed.Material type: Text

Text; Literary form: Not fiction Language: Spanish Publisher: Madrid : Esic, 2015Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.834 R491c 2015 (1).

Lists:

RICARDO ANDRADE DIAZ MARKETING.

Promociones en el punto de venta / Marta Muñiz Ferrer

by Muñiz Ferrer, Marta.

Material type: Text

Text; Format: print ; Literary form: Not fiction Language: Spanish Publisher: Madrid Pirámide D.L. 2012Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.8 M864p (1).

Lists:

RICARDO ANDRADE DIAZ MARKETING.

Marketing de servicios; Un enfoque de integracion del cliente a la empresa

by Zeithaml, Valarie A | Bitner, Mary Jo.

Edition: 2a. ed Revision tecnica por Celina Madero Irizar Publisher: México : McGraw-Hill 2002Availability: Items available for loan: Biblioteca UDES- ValleduparCall number: 658.8 Z248m (2).

Lists:

yo.

Brandwashed. El lavado de cerebro de las marcas trucos que usan las compañías para manipular nuestra mente y obligarnos a comprar Martin Lindstrom ; traducción Santiago Ochoa.

by Lindstrom, Martin | Ochoa, Santiago [traductor.].

Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Bogotá (Colombia) Editorial Norma 2015Availability: Items available for loan: Biblioteca UDES- CucutaCall number: 658.8342 L462b (1).

Compradicción : verdades y mentiras de por que las personas compran / Martin Lindstrom, traducción Adriana de Hassan.

by Lindstrom, Martin.

Edition: 1a ed.Material type: Text

Text; Format: print ; Literary form: Not fiction Publisher: Colombia : Norma, 2011Availability: Items available for loan: Biblioteca UDES- CucutaCall number: 658.8342 L462c (1).

Acción del consumidor, procedimientos de consumo y sujetos demandados : (análisis comparado entre las legislaciones italiana, española y colombiana).

by Moreno, Carlos Iván [autor.].

Material type: Text

Text; Format: print ; Nature of contents: biography

; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Colombia: Externado, 2018Availability: Items available for loan: Biblioteca UDES- ValleduparCall number: 343.071 M672a (2).

Más allá del customer experience Raúl Amigo

by Amigo, Raúl.

Material type: Article

Article; Format: print ; Literary form: Not fiction Publisher: Bogotá (Colombia) Madrid (España) LID 2016Availability: Items available for loan: Biblioteca UDES- CucutaCall number: 658.812 A543m (1).

		Como medir la satisfaccion del cliente segun la ISO 9001:2000 by Vavra, Terry G. Edition: 2a.ed Publisher: España : Fundacion Confemental 2002Availability: Items available for loan: Biblioteca UDES- ValleduparCall number: 658.8343 V197c (1).
		S.O.S. Yo soy cliente by Holler, Frieda. Publisher: Perú : MR Negocios 2012Availability: Items available for loan: Biblioteca UDES- ValleduparCall number: 658.8343 H655s (1). Lists: RICARDO ANDRADE DIAZ ADMINISTRACION.
		Marketing de servicios; Un enfoque de integracion del cliente a la empresa Valarie A, Zeithaml. by Zeithaml, Valarie A \| Bitner, Mary Jo. Edition: 2a. ed Revision tecnica por Celina Madero Irizar Publisher: México : McGraw-Hill, 2002Availability: Items available for loan: Biblioteca UDES- BogotáCall number: 658.8 Z248m (3). Lists: Mercadeo Valledupar, RICARDO ANDRADE DIAZ MARKETING.
		Casos de comportamiento del consumidor : reflexiones para la dirección de marketing / Salvador Ruiz de Maya, Ildefonso Grande Esteban. by Ruiz de Maya, Salvador \| Grande Esteban, Ildefonso. Edition: 1a. ed.Material type: Text; Format: print ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Madrid : ESIC, 2013Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.8342 R849c (1). Lists: RICARDO ANDRADE DIAZ MARKETING.
		Fidelización de clientes / Juan Carlos Alcaide by Alcaide, Juan Carlos. Edition: 2a. ed. act. y amp.Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publisher: Madrid ESIC 2015Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.8343 A511f (1). Lists: RICARDO ANDRADE DIAZ ADMINISTRACION, RICARDO ANDRADE DIAZ MARKETING.
		Comportamiento del consumidor : decisiones y estrategia de marketing / Javier Alonso Rivas, Ildefonso Grande Esteban. by Rivas, Javier Alonso \| Grande Esteban, Ildefonso. Edition: 7 ed.Material type: Text; Literary form: Not fiction Language: Spanish Publisher: Madrid : Esic, 2015Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.834 R491c 2015 (1). Lists: RICARDO ANDRADE DIAZ MARKETING.
		Promociones en el punto de venta / Marta Muñiz Ferrer by Muñiz Ferrer, Marta. Material type: Text; Format: print ; Literary form: Not fiction Language: Spanish Publisher: Madrid Pirámide D.L. 2012Availability: Items available for loan: Biblioteca Central UDES- BucaramangaCall number: 658.8 M864p (1). Lists: RICARDO ANDRADE DIAZ MARKETING.
		Marketing de servicios; Un enfoque de integracion del cliente a la empresa by Zeithaml, Valarie A \| Bitner, Mary Jo. Edition: 2a. ed Revision tecnica por Celina Madero Irizar Publisher: México : McGraw-Hill 2002Availability: Items available for loan: Biblioteca UDES- ValleduparCall number: 658.8 Z248m (2). Lists: yo.
		Brandwashed. El lavado de cerebro de las marcas trucos que usan las compañías para manipular nuestra mente y obligarnos a comprar Martin Lindstrom ; traducción Santiago Ochoa. by Lindstrom, Martin \| Ochoa, Santiago [traductor.]. Material type: Text; Format: print ; Literary form: Not fiction Publisher: Bogotá (Colombia) Editorial Norma 2015Availability: Items available for loan: Biblioteca UDES- CucutaCall number: 658.8342 L462b (1).
		Compradicción : verdades y mentiras de por que las personas compran / Martin Lindstrom, traducción Adriana de Hassan. by Lindstrom, Martin. Edition: 1a ed.Material type: Text; Format: print ; Literary form: Not fiction Publisher: Colombia : Norma, 2011Availability: Items available for loan: Biblioteca UDES- CucutaCall number: 658.8342 L462c (1).
		Acción del consumidor, procedimientos de consumo y sujetos demandados : (análisis comparado entre las legislaciones italiana, española y colombiana). by Moreno, Carlos Iván [autor.]. Material type: Text; Format: print ; Nature of contents: ; Literary form: Not fiction ; Audience: Specialized; Language: Spanish Publisher: Colombia: Externado, 2018Availability: Items available for loan: Biblioteca UDES- ValleduparCall number: 343.071 M672a (2).
		Más allá del customer experience Raúl Amigo by Amigo, Raúl. Material type: Article; Format: print ; Literary form: Not fiction Publisher: Bogotá (Colombia) Madrid (España) LID 2016Availability: Items available for loan: Biblioteca UDES- CucutaCall number: 658.812 A543m (1).

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